Sunday, October 21, 2018

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The child help line was established to offer the following services:
• Provide 24 hour toll free emergency public line for reporting all cases for children in need of care & protection.
• Keep a National database on calls made on issues raised by children.
• Provide counseling and referral services for all children in danger and distress.
• Acts as a referral source for therapeutic of abused children.
• Works together with stakeholders in children sector to advocate for children’s rights and protection.
• Provide a plat form for networking amongst stakeholders/ and provide linkages to support systems that facilitate the rehabilitation of abused children.
• To advise, counsel and assist parents experiencing difficulties with their children.


Children call the help line with different issues requiring different interventions. Some of the cases reported include child neglect, physical abuse, sexual abuse, school related, custody and maintenance, FGM, early/forced marriages, child labor, child prostitution, child trafficking among others. The helpline can only receive and direct the child to services available where they are.
The calls are classified into the following broad categories: Abuse, education & career, Family and community, General information, Health/basic needs and Non- intervention. The Department of Children Services is committed to protecting and promoting the rights and welfare of the child. Its roles are as follows:
• The custodian of 116.
• Acts as a link between various Government departments and coordinates emergency responses.
• Define criteria and standards for services for all children.
• Use data generated from the Helpline to influence policy formulation in the best interest of the child.
• Provides premises as well as budgetary support for the operation of 116.
• Provide necessary personnel to the Helpline.
• Investigate cases, undertake rescue missions for children in distress.
• Assist children access justice or any other service they may need.
• Mobilize resources and undertake publicity and awareness creation on the service.

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CHILDREN BILL - Draft - February 2018